Privacy Policy
This Privacy Policy explains how DEWAN Marketing Agency ("DEWAN", "we", "us") collects, uses, shares and protects personal data when you visit dewanmarketing.com, contact us, create an account, buy a digital product or course, or work with us as a client. We process personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws.
1. Who we are
DEWAN is a marketing and revenue-growth agency licensed in the Emirate of Dubai by the Dubai Department of Economy and Tourism under trade licence no. 1631716, with its office at 101 Armada Hotel, Al Barsha, Dubai, United Arab Emirates. DEWAN is the controller of the personal data described in this policy.
2. Personal data we collect
Information you give us
- Consultation and contact requests: your name, business name, WhatsApp/phone number, email address (optional), your objective and budget range, and anything you tell us in follow-up conversations.
- Accounts: when you register as a learner or client we collect your name, username, email address, company name, phone number and password (stored only in hashed form).
- Purchases: your email address, the product you bought, the amount and the payment status. Card payments are processed by our payment provider, Stripe. DEWAN never receives or stores your full card number.
- Client workspace: messages, tasks and files exchanged with our team in the client portal.
- Communications: messages you send us by WhatsApp, email, phone or social media.
Information collected automatically
- Technical data: IP address, browser and device type, pages visited and referring site, collected in server logs to keep the website secure and working.
- Learning activity: which lessons you have completed, so we can show your progress.
- Cookies and similar technologies: essential cookies, and, only with your consent, analytics and advertising technologies such as Google Analytics, Google Ads and the Meta Pixel. See our Cookie Policy.
Information from third parties
If you submit your details through an advertising lead form (for example on Facebook, Instagram or Google), the platform shares those details with us.
3. How we use your personal data
| Purpose | Basis |
|---|---|
| Responding to your consultation request and contacting you by WhatsApp, phone or email about it | Your request and consent |
| Providing marketing services under a client agreement, and running the client portal | Performance of a contract |
| Creating your account, processing payments and giving you access to products and courses | Performance of a contract |
| Measuring website performance and the effectiveness of our advertising | Your consent (cookie banner) |
| Keeping the website secure, preventing fraud and spam | Our legitimate interests |
| Keeping financial and business records and complying with legal requests | Legal obligation |
We will only send you marketing messages where you have agreed to receive them or where the law allows it. You can opt out at any time by replying "STOP" on WhatsApp, using the unsubscribe link in an email, or contacting us.
4. Who we share personal data with
We do not sell your personal data. We share it only with service providers who process it on our behalf and under our instructions, including:
- website hosting and database providers;
- Stripe, for payment processing;
- email, CRM and workflow automation providers that deliver your request to our team;
- Google and Meta, for analytics and advertising measurement, only if you consent to these cookies;
- professional advisers (such as lawyers and accountants), and public authorities when the law requires it.
5. International transfers
Some of our service providers store or process data outside the UAE, for example in the European Union or the United States. Where this happens we rely on providers that offer appropriate safeguards for personal data, as required by the PDPL.
6. How long we keep personal data
- Consultation requests: up to 24 months after our last contact with you, unless you become a client.
- Accounts: for as long as your account is active, and deleted or anonymised after you ask us to close it, unless we must keep certain records.
- Orders, invoices and client records: for the period required by UAE law, generally at least five years.
7. How we protect personal data
We use encrypted connections (HTTPS), hashed passwords, access controls that limit staff access to what they need, and private storage for course materials. No system is completely secure, but we work to protect your data and will notify you and the relevant authority of a breach where required by law.
8. Your rights
Subject to the PDPL, you can ask us to:
- give you access to, and a copy of, your personal data;
- correct inaccurate or incomplete data;
- delete your data, or restrict or stop certain processing;
- transfer your data to another provider where technically possible;
- withdraw consent at any time, without affecting processing that has already taken place.
To exercise a right, contact us using the details below. We may need to verify your identity first. If you are not satisfied with our response, you can complain to the UAE Data Office.
9. Children
Our website and services are intended for adults and businesses. We do not knowingly collect personal data from anyone under 18.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it last changed, and we will tell you about significant changes where appropriate.
Contact us
Questions about this policy? Contact DEWAN Marketing Agency at info@dewanmarketing.com, by WhatsApp or phone on +971 52 322 5299, or by post at 101 Armada Hotel, Al Barsha, Dubai, United Arab Emirates.